TERMS AND CONDITIONS
Thank you for choosing Coast to Coast Tourism as your travel partner. Making a purchase through our website, implies that you have agreed to the following terms and conditions. Please make sure that you have thoroughly read and understood the terms and conditions of your purchase.
1. General Privacy policy for all services
The prices stated on the website for all services are extremely competitive and economical. However, until you have received a confirmation email stating that your itinerary is booked and confirmed, CTC reserves the right to alter the prices under unforeseen circumstances.
2. Methods of Payment
We accept all major credit cards and payment methods, such as Visa, MasterCard, and PayPal. Full payment must be done by Credit card/Debit card/PayPal. Guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge in your statement.
3. Confirmation of Payment
Once the payment is done, you will instantly receive a payment confirmation from our banking partner (Union Natioinal Bank/Abu Dhabi Commercial Bank) and an electronic tax invoice. This can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
4. Visa
The approval of your visa application is under the sole discretion of General Directorate of Residency and Foreign Affairs (GDRFA). CTC does not guarantee the approval of any application.
· Best price guarantee.
· In case your application is posted by CTC, the amount paid is 100% Non-Refundable.
Non-refundable under all circumstances including the following:
· The application is rejected by GDRFA for any reason.
· The application is approved, but the applicant is not able to visit UAE.
In the event that, CTC management decides not to process your application for some reason, the amount paid by you will be refunded back to you within 14 days.
Any crimes committed during the visit of the traveler sponsored by us will be dealt with the UAE Police Department.
Please note that our company is not responsible for any traveler having medical problems. Should you wish to make any travel insurance for the traveler, you may let us know in advance before making the visa.
We recommend applying you visa at least 7 days prior to the scheduled travel dates. CTC does not take any responsibility in case there is any delay in the processing of the visa from the Immigration departments.
5. Holiday Packages
The refund, date change and other itinerary amendments will be made in accordance with the policy against each element of the Holiday package (UAE Visa, Hotel Booking, Tours, Excursions & Parks, Transfers, etc.). Please read the terms and conditions of each element before you make the purchase. During New Years, Christmas, Diwali, Eid and other public holiday peroid, a minimum cancellation fee of 30% will be applied on the total purchase value for all refundable bookings.
The policy for date change, name change and cancellation will be as follows. Please go through it thoroughly before making the purchase.
Prior to making cancellation/date change/name change, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you send a notification of cancellation to Coast to Coast Tourism in writing at reservations@ctctourism.ae. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee amount. Coast to Coast Tourism cannot be held responsible for any cancellation/date change/name change that has not been received from you or not confirmed by us. During New Years, Christmas, Diwali, Eid and other public holiday peroid, a min cancellation fee of 30% will be applied on the total purchase value for all refundable purchases bookings.
Cancellation
· As per Hotel Policy. You can review the hotel cancellation policy at the time of Hotel Booking.
· AED 20/- service fee will be charged by CTC.
Date Change
· As per Hotel Policy. You can review the hotel date change policy at the time of Hotel Booking.
· AED 20/- service fee will be charged by CTC.
Name Change
· As per Hotel Policy. You can review the name change policy at the time of Hotel Booking.
· AED 20/- service fee will be charged by CTC.
Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and several other aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. Please note that Coast to Coast Tourism reserves complete right to implement minor amendments in itinerary at any time without reimbursement. In the event that your selected hotel is not available due to any reason, CTC will provide you with an alternate accommodation in a similar category hotel (in the same area if available). You will be compensated with a gift voucher (10% of spend value) that can be redeemed on your next purchase. In regard to check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Coast to Coast Tourism cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
7. Tours, Excursions & Parks
Cancellation
All park tickets including Burj Khalifa, Dubai Frame, and Museums etc. are non-refundable and non-transferable.
A full or partial refund cannot be claimed by the customer if the rides in a park are temporarily or permanently closed for maintenance/repair or any other reason.
A full or partial refund cannot be claimed by the customer if any scheduled entertainment show in a park or attraction is cancelled or rescheduled.
Refund against any purchase within this section would be on exceptional grounds and would be refunded through original mode of payment.
· Refund processed at any time will bear a service charge of AED 25 per transaction
· Cancellations made 24 Hours Prior to Tour date: 100% Refund of booking amount.
Date Change
· Rescheduling 24 Hours prior to the tour - FREE of charge.
· Rescheduling within 24 Hours of the tour - AED 25/- per transaction.
· No Show - 100% Non-Refundable.
Purchases made after 19:00 PM may be delayed and executed before 11:00 AM the following day.
Surcharge for tours may vary depending on the hotel location (pick up and drop off location) and will be advised at the time of final confirmation.
Surcharge may be applicable for some tours and cruises on special days such as New Year’s Eve, New Year Day, Christmas and other public holidays.
For combo tours there will be additional charges, unless the pick-up and drop-off location is within Deira, Bur Dubai or Karama.
In case the guest does not show up on time, our vehicle will depart from the pickup location, CTC will not arrange for alternative transfer and no refund will be provided for the missed tour. During New Years, Christmas, Diwali, Eid and other public holiday peroids, a min cancellation fee of 30% will be charged on the total purchase value for all refundable bookings.
8. Limousine Services and Airport Transfers
· Refund processed at any time will bear a service charge of AED 10 per transaction.
· Cancellations made 7 calender days prior to the tour date - Refund: 95% of the booking amount.
· Cancellations made 5 -7 calendar days prior to the tour date - Refund - 80% of the booking amount.
· Cancelltions made 96 hours prior to the tour date - Refund - 0% of the booking amount. escheduling 24 Hours prior to the tour - FREE of charge.
9. Travel Insurance
Coast to Coast Tourism shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler avails of a travel insurance policy to tackle unforeseen events. You can send us an email on reservations@ctctourism.ae to buy your travel insurance from us.
10. Travel Documents
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
11. Website Usage Restrictions
All content on the website including logos, images, information on tour packages, pricing and other details are proprietary to Coast to Coast Tourism LLC. Accloringly, as a condition of website usage, you agree not to exploit this website or its content for any reason.
